Help & Support

Find guides, answers and support resources to keep Consona Sync running smoothly.

Support categories

Installation, activation, licence keys and first-time setup.

Help with accounting connections, order sync, invoices, payments, stock and customer data.

Guides for connecting marketplaces, mapping SKUs, syncing listings and importing orders.

Help with product feeds, social catalogues, audience sync and social commerce data.

Abandoned cart recovery, campaigns, automation, coupons, SMS, WhatsApp and reporting.

Subscriptions, renewals, invoices, account access and plan changes.

How do I connect my store?

Install the relevant Consona Sync plugin, activate your licence, connect your platform account, then follow the setup wizard.

Consona Sync Accounting is designed for Sage, Xero and QuickBooks integrations.

Yes. WooCommerce is a core supported platform for all Consona Sync products.

Yes. Consona Remarketing is designed to run inside WordPress and WooCommerce so you stay in control of your store and customer data.

Yes. The support page includes a ticket submission form below so customers can submit issues directly to the Consona Sync team.

Need help from the Consona Sync team? Send us the details and we’ll get back to you.

Name

Product

Priority

Website / domain

Subject

Message

Screenshot or log file

Or email us directly at info@consonasync.com