My Account

Privacy Policy

Last updated: 15/09/2025

This Privacy Policy explains how ConsonaSync (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website (www.consonasync.com) and services.

1. Who We Are

ConsonaSync provides software integration services and subscription products.

Our address is:

Flat 2, Mendip House, Yarnbarton, Templecombe, BA8 0JJ, United Kingdom

Email: support@consonasync.com

ConsonaSync (“we”, “us”, “our”) is a trading style of Stephen Banks, a sole trader registered in the United Kingdom. 

We are the “data controller” of your personal data for the purposes of the UK General Data Protection Regulation (UK GDPR).

2. What Information We Collect

We may collect the following personal data when you use our services:

  • Account details: name, email address, login credentials.
  • Billing information: payment details (processed securely by Stripe, we do not store full card numbers).
  • Usage data: IP address, browser type, device information, activity on our site.
  • Support requests: information you provide when contacting us.

3. How We Use Your Information

We use your data to:

  • Provide and manage our services and subscriptions.
  • Process payments and send invoices.
  • Communicate with you about your account or support queries.
  • Improve our website and services.
  • Send marketing communications (only if you have opted in).

4. Legal Bases for Processing

We rely on the following lawful bases:

  • Contract – to provide the service you subscribe to.
  • Legal obligation – for record-keeping and compliance.
  • Legitimate interests – to improve our services and prevent fraud.
  • Consent – for optional marketing communications.

5. Sharing Your Information

We may share data with:

  • Payment processors (Stripe via WooPayments) for billing.
  • Hosting providers (Amazon Web Services, Lightsail).
  • Professional services (accountants, legal advisors). We do not sell or rent your personal data to third parties.

6. Data Retention

We keep your personal data for as long as necessary to provide our services and comply with legal obligations. For example, UK tax law requires us to retain certain records for at least 6 years.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access a copy of your personal data.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal requirements).
  • Object to or restrict processing in certain cases.
  • Request transfer of your data to another provider.

To exercise your rights, please contact us at support@consonasync.com.

8. International Transfers

We may transfer personal data outside the UK (e.g. where our service providers are based). We ensure such transfers are protected by appropriate safeguards (such as Standard Contractual Clauses).

9. Cookies

We use cookies and similar technologies to improve user experience and track website performance. For details, please see our Cookie Policy.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or loss.

11. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): www.ico.org.uk.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “last updated” date.

13. Contact Us

If you have any questions about this Privacy Policy, contact us at:

support@consonasync.com

Flat 2, Mendip House, Yarnbarton, Templecombe, BA8 0JJ, United Kingdom