Last updated: 15/09/2025
Thank you for choosing ConsonaSync. We want you to be confident in your subscription purchase. This Refund Policy explains when and how refunds may apply.
1. Digital Products & Subscriptions
- ConsonaSync provides digital services delivered immediately upon purchase.
- By subscribing, you agree that access begins straight away and that you waive the standard 14-day “cooling-off” period under UK consumer law for digital content.
2. When Refunds Are Available
We will provide a refund if:
- You were charged more than once due to a billing error.
- You purchased the wrong plan by mistake and notify us promptly (within 7 days).
- You are unable to access the service due to a fault on our side which we cannot resolve within a reasonable time.
3. When Refunds Are Not Available
Refunds will not be given for:
- Partial months or unused portions of a subscription.
- Change of mind after access has been provided.
- Issues caused by your own hosting, internet connection, or third-party integrations outside our control.
4. Cancelling Your Subscription
- You can cancel your subscription at any time via your account portal.
- Cancellation stops the next renewal. You will continue to have access until the end of the current billing cycle.
- No further payments will be taken after cancellation.
5. How to Request a Refund
To request a refund, please contact us at support@consonasync.com with your order details. We aim to process refund requests within 5–7 business days.
6. Contact Us
If you have any questions about this Refund Policy, please contact us at:
support@consonasync.com
Flat 2, Mendip House, Yarnbarton, Templecombe, BA8 0JJ, United Kingdom
